I wanted to thank you for this update about Shawn, but to also pass on to you as GM that it is not just the great service from one of your employees, like Shawn, but your whole team that has brought me back again and again. Although I have not needed a replacement vehicle, I have certainly taken advantage of your Service Department and have only had excellent experiences. A recent example: I had a SES light, code P0171. I called your Service Department and scheduled an appointment. My wife brought the car in, but I had cleared the code int he meantime. Your Service Department members were most courteous in explaining that they needed to have the SES light on in order to properly diagnose the problem. They treated my wife extremely well, not making her feel like she had wasted their time. The SES light came on a week or so later; I brought the car in, and within two hours they had me on the road again with a new intake manifold gasket. I take opportunities to tell others of the great treatment I've always received at Williams Toyota, and I wish you and all your employees the very best.